Privacy Policy

1. Introduction

WealthSure places the highest importance on respecting, safeguarding, and protecting your privacy. This Privacy Policy (“Policy”) explains how Rudrriv Solutions Private Limited, operating under the brand name WealthSure (“WealthSure”, “Company”, “we”, “our” or “us”), collects, receives, stores, processes, uses, shares, transfers, protects, retains, and discloses your personal information, financial information, tax-related information, investment information, insurance-related information, loan-related information, device information, transaction information, communication records, and other information when you access or use our website wealthsure.in, mobile applications, web applications, digital tools, partner-enabled service journeys, customer support channels, online forms, calculators, dashboards, advisory interfaces, and any related products or services made available by us from time to time (collectively, the “Platform”).

WealthSure is a fintech-powered financial solutions platform designed to simplify the financial lifecycle of individuals, professionals, non-resident Indians, businesses, merchants, vehicle owners, property owners, and other eligible users. Our services may include, without limitation, income tax filing, tax advisory, compliance support, mutual fund facilitation, wealth services, insurance facilitation, loan facilitation, financial product discovery, financial planning support, document collection, lead generation, customer onboarding, digital application assistance, payment assistance, and technology-enabled access to third-party financial products and services.

This Policy applies to all users, visitors, customers, applicants, prospective customers, registered users, service recipients, business users, professional users, NRI users, and any person who accesses, browses, submits information through, registers on, communicates with, purchases from, or otherwise uses the Platform or Services (collectively, “User”, “you” or “your”).

The purpose of this Policy is to help you understand the nature of information we collect, the purposes for which such information is collected and processed, the lawful basis for such processing, the circumstances in which information may be shared with third parties, our data retention practices, our information security measures, your rights and choices, our cookie and tracking practices, our policy on withdrawal of consent, and the procedure for raising privacy-related questions, complaints, or grievances.

By accessing or using the Platform, submitting your information, creating an account, requesting a service, purchasing a plan, using any calculator or tool, uploading documents, communicating with us, authorising us to process your information, or availing any Service through WealthSure, you confirm that you have read, understood, and agreed to this Policy and consent to the collection, storage, processing, use, disclosure, transfer, and retention of your information in accordance with this Policy, our Terms and Conditions, and applicable law.

You further confirm that all information provided by you is true, accurate, complete, current, and lawfully shared by you. Where you provide information relating to another person, family member, employee, nominee, co-applicant, dependent, business partner, authorised signatory, or beneficial owner, you represent that you have obtained all necessary permissions, authorisations, and consents required under applicable law to provide such information to WealthSure and to allow us to process such information for the relevant Service.

If you do not agree with this Policy, or if you are not authorised to provide the information requested, you should not access the Platform, submit information, create an account, purchase any plan, or use our Services. Continued access or use of the Platform shall be deemed to constitute your acceptance of this Policy, as updated from time to time.

2. Legal Compliance

This Policy is published and maintained in accordance with applicable Indian laws, rules, regulations, guidelines, directions, circulars, and regulatory requirements governing the collection, storage, processing, use, disclosure, transfer, protection, and retention of personal data, sensitive personal data or information, financial information, tax information, and digital personal data.

Without limitation, this Policy is intended to comply with and be interpreted in accordance with the following legal and regulatory framework, as amended, re-enacted, supplemented, or replaced from time to time:

• the Information Technology Act, 2000, including applicable provisions relating to electronic records, data protection, cybersecurity, intermediary obligations, and digital transactions;
• the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including requirements relating to privacy policy publication, collection limitation, consent, disclosure, transfer, retention, grievance redressal, and reasonable security practices;
• the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, to the extent applicable to the Platform and our digital operations;
• the Digital Personal Data Protection Act, 2023, including provisions relating to lawful processing of digital personal data, consent, notice, data principal rights, data fiduciary obligations, grievance redressal, security safeguards, personal data breach handling, and processing for legitimate uses, as and when applicable;
• rules, notifications, directions, standards, and guidance issued under the Digital Personal Data Protection Act, 2023, including any applicable rules concerning notice, consent, consent managers, security safeguards, children’s data, data principal rights, and breach reporting;
• applicable rules, schemes, procedures, and requirements of the Income Tax Department, including those relating to income tax return preparation, e-filing assistance, tax documentation, PAN-based services, Form 16 processing, tax computation, and taxpayer support;
• applicable requirements of the Goods and Services Tax Network, where GST-related services, GSTIN information, business compliance data, or GST-related documents are processed;
• applicable requirements, circulars, guidelines, or directions issued by the Reserve Bank of India, to the extent the Platform facilitates loans, credit products, payment flows, lending partner journeys, banking integrations, NBFC partner services, digital lending support, or other regulated financial services;
• applicable requirements, circulars, guidelines, or directions issued by the Securities and Exchange Board of India, the Association of Mutual Funds in India, stock exchanges, registrar and transfer agents, asset management companies, KYC registration agencies, and other market infrastructure institutions, to the extent the Platform facilitates mutual fund, SIP, investment, wealth, advisory, or related services through authorised or regulated partners;
• applicable requirements, circulars, guidelines, or directions issued by the Insurance Regulatory and Development Authority of India, to the extent the Platform facilitates health insurance, term life insurance, personal accident insurance, home insurance, motor insurance, commercial vehicle insurance, shop insurance, or other insurance products through insurers, brokers, corporate agents, web aggregators, point-of-sale persons, intermediaries, or authorised partners;
• applicable KYC, anti-money laundering, counter-terrorism financing, fraud prevention, credit assessment, sanctions screening, beneficial ownership, and customer due diligence requirements under Indian law and applicable regulatory frameworks;
• applicable payment system, payment gateway, card network, UPI, banking, settlement, refund, reconciliation, and transaction monitoring requirements; and
• any other law, regulation, rule, circular, direction, order, judgment, code, industry standard, or regulatory requirement applicable to WealthSure, the Platform, the Services, or our partners from time to time.

2.1 Relationship with Terms and Other Policies

This Policy should be read together with our Terms and Conditions, Refund and Cancellation Policy, Disclaimer, Cookie Policy, Consent Notice, product-specific terms, partner-specific terms, plan-specific conditions, service engagement terms, and any additional notices or disclosures displayed on the Platform or communicated to you at the time of collecting your information.

In the event of any inconsistency between this Policy and a product-specific or partner-specific privacy notice required by law, the more specific notice shall apply to the relevant product or service to the extent of such inconsistency. However, this Policy shall continue to apply to all other aspects of your relationship with WealthSure.

2.2 Consent and Lawful Processing

WealthSure collects and processes your information only for lawful purposes connected with the Platform and Services. Such processing may be based on your consent, your request for services, contractual necessity, compliance with legal obligations, regulatory requirements, fraud prevention, security monitoring, record keeping, dispute resolution, legitimate business purposes, or any other lawful basis recognised under applicable Indian law.

Where consent is required, we may obtain your consent through online forms, checkboxes, consent screens, OTP verification, digital signatures, e-mail confirmation, recorded calls, written authorisation, partner journeys, application forms, uploaded documents, or any other legally acceptable mechanism. You may withdraw consent in accordance with this Policy; however, withdrawal of consent may affect our ability to provide some or all Services.

2.3 Sensitive and Financial Information

Certain information collected by WealthSure may be sensitive in nature, including PAN, Aadhaar information where voluntarily provided, bank account details, income details, tax return information, investment information, insurance information, health-related insurance declarations, credit information, KYC documents, nominee details, payment information, and other information required for tax, investment, insurance, loan, compliance, or financial advisory services.

Such information shall be processed only for legitimate, disclosed, and service-related purposes, subject to applicable consent requirements, regulatory requirements, and reasonable security safeguards. WealthSure shall not knowingly collect sensitive information unless such information is necessary for providing or facilitating the requested Service, complying with law, verifying identity, preventing fraud, processing transactions, or fulfilling regulatory requirements.

2.4 Third-Party and Regulated Partner Compliance

Some Services available through the Platform may be provided, fulfilled, processed, underwritten, sanctioned, executed, or serviced by third-party banks, NBFCs, insurers, asset management companies, registrar and transfer agents, payment gateways, KYC agencies, tax service providers, ERI partners, investment platforms, credit bureaus, technology vendors, or other regulated or authorised entities. Where applicable, your information may be shared with such entities for the purpose of providing, enabling, processing, evaluating, verifying, approving, rejecting, servicing, renewing, or supporting the relevant Service.

Such third parties may process your information in accordance with their own privacy policies, regulatory obligations, and terms of service. WealthSure shall take reasonable steps to engage with partners that follow applicable legal and security standards; however, WealthSure shall not be responsible for independent processing activities, privacy practices, underwriting decisions, credit decisions, investment decisions, claim decisions, or service actions undertaken by such third parties in their own capacity.

2.5 Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Subject to any mandatory statutory forum or regulatory mechanism applicable under Indian law, the courts and competent authorities at Delhi, India shall have jurisdiction over disputes arising from or relating to this Policy, the Platform, the Services, or the processing of information by WealthSure.

3. Acceptance of Policy

By accessing, browsing, registering on, submitting information through, purchasing any plan from, requesting any service through, communicating with, or otherwise using the WealthSure website, mobile application, web application, digital tools, customer support channels, partner-enabled journeys, calculators, dashboards, forms, or any other online or offline service interface operated under the brand name WealthSure by Rudrriv Solutions Private Limited (“Platform” and “Services”), you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy (“Policy”).

Your continued use of the Platform or Services constitutes your free, specific, informed, unconditional, and affirmative consent to the collection, receipt, storage, recording, organisation, structuring, adaptation, retrieval, use, processing, analysis, sharing, disclosure, transfer, retention, and deletion of your personal data, financial data, tax-related data, investment data, insurance data, loan-related data, transaction data, communication data, device data, and any other information provided by you or collected in accordance with this Policy and applicable law.

By using the Platform or Services, you expressly confirm, represent, and warrant that:

• you are legally competent to enter into a binding arrangement under applicable Indian law;
• you are accessing or using the Platform voluntarily and for lawful purposes only;
• all information submitted by you is true, accurate, complete, current, and not misleading;
• you are the lawful owner of, or are duly authorised to submit, upload, disclose, or share, the information provided through the Platform;
• where you provide information relating to any other person, including a family member, spouse, dependent, nominee, co-applicant, guarantor, employee, authorised signatory, business partner, director, shareholder, beneficial owner, customer, vendor, or third party, you have obtained all necessary consents, approvals, and authorisations from such person;
• your use of the Platform and submission of information does not violate any applicable law, contract, duty of confidentiality, third-party right, regulatory requirement, or court order;
• you understand that certain Services may require sharing of your information with banks, NBFCs, insurers, mutual fund houses, asset management companies, registrar and transfer agents, payment gateways, KYC agencies, credit bureaus, tax authorities, government portals, technology vendors, consultants, affiliates, and other authorised service providers;
• you authorise WealthSure to contact you through phone calls, SMS, WhatsApp, e-mail, push notifications, in-app notifications, postal communication, or any other permissible communication channel for service-related, transactional, verification, support, regulatory, advisory, promotional, and marketing purposes, subject to applicable law;
• you understand that withdrawal of consent may restrict, suspend, or prevent WealthSure from providing certain Services, including tax filing, mutual fund facilitation, insurance application assistance, loan application assistance, KYC verification, customer support, record retrieval, and compliance-related services;
• you agree to comply with this Policy, our Terms and Conditions, product-specific terms, partner-specific terms, disclaimers, consent forms, and any other terms applicable to the Services selected by you.

If you do not agree with this Policy, or if you do not wish for your information to be collected, processed, used, disclosed, or retained in the manner described herein, you must immediately stop accessing the Platform and must not use or avail any Services offered by WealthSure.

WealthSure reserves the right to decline, restrict, suspend, or terminate access to the Platform or Services where the information provided by you is found to be false, inaccurate, incomplete, unauthorised, misleading, fraudulent, unlawful, or inconsistent with applicable regulatory requirements.

4. Information We Collect

WealthSure collects information that is necessary for providing, enabling, improving, securing, personalising, and administering the Platform and Services. The nature of information collected may vary depending on the Service requested by you, your user category, your interaction with the Platform, applicable legal requirements, regulatory obligations, partner requirements, and the information voluntarily provided by you.

The information collected by WealthSure may include personal data, sensitive personal data or information, financial information, tax information, investment information, insurance-related information, loan-related information, identity verification information, device information, transaction information, and information received from third-party or government sources.

4.1 Personal Information

We may collect personal information that identifies you or relates to your identity, profile, eligibility, communication, verification, account creation, onboarding, or service usage. Such information may include, without limitation:

• full name, first name, middle name, last name, and display name;
• father’s name, mother’s name, spouse’s name, nominee details, and family details;
• date of birth, age, gender, marital status, nationality, and residential status;
• Permanent Account Number (PAN);
• Aadhaar number or Aadhaar-related information, where voluntarily provided by you and where required for lawful KYC, identity verification, e-KYC, tax filing, investment, insurance, loan, or compliance-related purposes;
• passport details, voter ID, driving licence, or other officially valid documents;
• photograph, live photograph, video verification recording, signature, scanned documents, and uploaded files;
• residential address, permanent address, communication address, office address, and address proof;
• e-mail address, mobile number, alternate contact number, WhatsApp number, and communication preferences;
• occupation, employer name, designation, educational qualification, professional qualification, and employment details;
• business name, business type, business address, nature of business, authorised signatory details, and business registration details;
• login credentials, user ID, account profile information, preferences, and consent records;
• customer support interactions, call recordings, chat transcripts, e-mail communications, service requests, complaints, and feedback.

You acknowledge that Aadhaar submission, wherever requested, shall be voluntary unless required under applicable law for a specific regulated service. WealthSure shall use Aadhaar-related information only for lawful purposes, including identity verification, KYC, tax filing, investment onboarding, insurance facilitation, loan facilitation, or compliance support, as permitted under applicable law and subject to your consent.

4.2 Financial Information

For providing tax, investment, insurance, loan, wealth, payment, and financial lifecycle services, we may collect financial information relating to your income, assets, liabilities, payments, investments, banking, credit, and financial profile. Such information may include, without limitation:

• bank account number, bank name, branch, IFSC code, account type, cancelled cheque, and bank statements;
• UPI ID, payment reference number, transaction ID, payment status, payment method, and billing details;
• debit card, credit card, net banking, wallet, or payment gateway transaction information, subject to applicable payment security standards;
• salary details, business income, professional income, capital gains, rental income, interest income, dividend income, pension income, agricultural income, and other income details;
• investment details, mutual fund holdings, SIP details, folio details, demat-related information, asset allocation, risk profile, investment preferences, and financial goals;
• loan application details, existing loan details, outstanding liabilities, EMI details, repayment information, credit obligations, collateral details, and co-applicant or guarantor details;
• credit score, credit history, credit bureau information, repayment behaviour, borrowing history, and credit eligibility data;
• financial planning information, net worth details, savings details, insurance coverage details, dependents, liabilities, and financial needs analysis;
• refund details, invoice details, service charges, plan purchase details, and subscription or renewal information.

Payment-related information may be processed directly by third-party payment gateways, banks, card networks, UPI service providers, or other authorised payment service providers. WealthSure does not store sensitive card authentication data such as CVV, card PIN, or OTP.

4.3 Tax and Compliance Information

Where you request income tax filing, tax advisory, notice management, compliance support, GST assistance, business compliance, or related services, we may collect tax and compliance information. Such information may include, without limitation:

• income details from salary, business, profession, capital gains, house property, other sources, foreign income, and exempt income;
• Form 16, Form 16A, Form 26AS, Annual Information Statement (AIS), Taxpayer Information Summary (TIS), and tax credit details;
• deductions, exemptions, rebates, allowances, investments, donations, insurance premium payments, housing loan interest, education loan interest, and other tax-saving information;
• PAN, TAN, GSTIN, tax registration details, business registration details, and compliance identifiers;
• tax return data, draft returns, filed returns, acknowledgements, computation sheets, challans, refund status, assessment records, and tax payment information;
• GST returns, invoices, e-way bills, input tax credit details, sales and purchase data, vendor details, customer details, and GST compliance records;
• income tax notices, GST notices, assessment orders, demand notices, defective return notices, rectification records, appeal-related documents, and response drafts;
• documents, declarations, confirmations, authorisations, consents, and correspondence required for tax filing, tax advisory, audit support, or compliance management;
• information retrieved from government portals, tax portals, GST systems, or statutory databases where authorised by you.

Information collected for tax return preparation, e-filing, tax advisory, tax notice response, audit support, or compliance services shall be referred to in this Policy as “Tax Information”. Tax Information may be used to prepare, review, validate, submit, revise, retrieve, store, analyse, and support tax filings or related compliance services requested by you.

4.4 Insurance and Loan Data

Where you request insurance-related, loan-related, credit-related, asset-related, or financial product facilitation services, we may collect information required for eligibility assessment, quotation generation, application support, underwriting support, policy issuance, loan processing, claims support, renewal reminders, and partner coordination. Such information may include, without limitation:

• health insurance-related declarations, age, lifestyle details, medical history declarations, pre-existing disease declarations, nominee details, dependents, and family floater information;
• term life insurance-related information, income details, occupation, lifestyle details, nominee details, medical declarations, and coverage preferences;
• personal accident insurance-related information, occupation risk, income details, nominee details, and coverage requirements;
• home insurance-related information, property address, property type, ownership details, property value, construction details, and asset coverage requirements;
• motor insurance information, including vehicle registration number, vehicle type, make, model, variant, manufacturing year, chassis number, engine number, previous policy details, claim history, and owner details;
• commercial vehicle insurance information for taxi, cab, rickshaw, pickup truck, truck, bus, tractor, or other commercial vehicles;
• shop insurance-related information, shop address, nature of business, asset value, stock value, risk details, and business interruption information;
• loan application information for home loans, gold loans, business loans, personal loans, loan against property, old car loans, commercial vehicle loans, and other credit products;
• income proof, employment proof, business proof, bank statements, GST returns, financial statements, property documents, vehicle documents, gold valuation records, collateral details, and ownership documents;
• credit bureau information, credit score, liabilities, repayment capacity, EMI obligations, co-applicant information, guarantor information, and lender evaluation data;
• claim-related documents, policy documents, renewal records, proposal forms, application forms, consent records, and partner-generated communication.

You acknowledge that insurance underwriting, loan approval, credit eligibility, policy issuance, premium determination, claim settlement, and sanction decisions may be undertaken independently by insurers, banks, NBFCs, lenders, insurance intermediaries, credit bureaus, or other regulated partners. WealthSure may facilitate such services but does not guarantee approval, issuance, sanction, coverage, claim acceptance, interest rate, premium amount, or product suitability unless expressly agreed in writing and permitted by law.

4.5 Device and Usage Information

When you access or use the Platform, we may automatically collect certain technical, device, usage, log, and analytics information to operate, secure, improve, monitor, personalise, and troubleshoot the Platform. Such information may include, without limitation:

• internet protocol address, approximate location derived from IP address, and network information;
• device type, device identifier, mobile device ID, browser type, browser version, operating system, operating system version, and hardware settings;
• login time, access time, session duration, pages viewed, links clicked, buttons selected, forms opened, forms submitted, actions taken, and navigation patterns;
• referral URL, source campaign, search query, landing page, exit page, and interaction history;
• cookies, pixels, tags, SDKs, local storage, web beacons, and similar tracking technologies;
• crash logs, diagnostic data, error reports, performance data, loading time, system activity, and app configuration data;
• communication preferences, notification preferences, consent status, and opt-in or opt-out records;
• fraud detection signals, suspicious activity indicators, authentication records, and security logs.

We may use cookies and similar technologies to remember your preferences, improve user experience, analyse Platform performance, understand usage patterns, deliver relevant content, prevent fraud, and support marketing or remarketing activities, subject to applicable law and your browser or device settings.

4.6 Third-Party Data

Where permitted by law and where necessary for providing the Services requested by you, WealthSure may receive, retrieve, verify, or process information about you from third-party sources, government systems, regulatory databases, authorised partners, financial institutions, credit agencies, KYC agencies, public databases, and service providers.

Such third-party data may include, without limitation, information received or retrieved from:

• the Income Tax Department, income tax e-filing portal, tax information systems, or authorised tax service providers;
• the Goods and Services Tax Network, GST portal, GST Suvidha Providers, and GST-related systems;
• the National Informatics Centre and other government technology systems or statutory databases;
• KYC Registration Agencies, Central KYC Registry, identity verification providers, and document verification service providers;
• credit bureaus, credit information companies, banks, NBFCs, lenders, loan marketplaces, and financial institutions;
• asset management companies, mutual funds, registrar and transfer agents, investment platforms, depositories, and market infrastructure institutions;
• insurance companies, insurance brokers, corporate agents, web aggregators, claim administrators, and insurance service providers;
• payment gateways, UPI service providers, banks, card networks, wallet providers, and payment processors;
• publicly available sources, government records, business registries, compliance databases, and fraud prevention databases;
• technology vendors, analytics providers, customer support systems, marketing platforms, and communication service providers.

By using the Platform or requesting Services that require verification, retrieval, submission, validation, or processing of third-party information, you authorise WealthSure and its authorised partners to access, retrieve, receive, verify, process, store, and use such information for lawful and service-related purposes, including identity verification, tax filing, KYC, investment onboarding, insurance application, loan application, credit assessment, regulatory compliance, fraud prevention, customer support, and record maintenance.

WealthSure shall not be responsible for the accuracy, completeness, availability, correctness, or timeliness of information received from government systems, statutory bodies, credit bureaus, regulated entities, or third-party service providers. Any decision based on such information may be subject to independent verification, correction, approval, rejection, or review by the relevant authority, partner, or regulated entity.

5. How We Use Your Information

WealthSure uses your information only for lawful, disclosed, service-related, regulatory, security, operational, analytical, and business purposes connected with the Platform and Services. The manner in which we use your information may depend on the type of Service requested by you, the information provided by you, applicable legal requirements, partner requirements, regulatory obligations, and your consent.

By accessing or using the Platform or Services, you authorise WealthSure, operated by Rudrriv Solutions Private Limited, to collect, store, process, use, analyse, transmit, disclose, retain, and otherwise handle your information for the purposes set out below.

5.1 Account Creation, Registration and User Management

We may use your personal information, contact details, login credentials, identity details, consent records, communication preferences, and profile information to create, verify, operate, manage, maintain, authenticate, update, and secure your WealthSure account or service profile.

This includes using your information to verify your identity, enable access to the Platform, personalise your dashboard, maintain service history, manage subscriptions or purchased plans, process requests, prevent unauthorised access, and communicate account-related updates.

5.2 Income Tax Filing, Tax Advisory and Compliance Services

Where you request income tax filing, tax advisory, notice management, tax computation, advance tax calculation, revised return support, ITR-U assistance, compliance review, or related services, we may use your Tax Information to prepare, review, validate, compute, submit, revise, retrieve, store, and support your tax-related filings and compliance requirements.

This may include processing your PAN, Form 16, Form 26AS, AIS, TIS, salary details, capital gains information, business or professional income, deductions, exemptions, tax payment details, refund details, notices, correspondence, and documents required for tax compliance under applicable law.

5.3 Investment, Mutual Fund and Wealth Services

We may use your information to facilitate mutual fund investments, SIP-related services, investment discovery, portfolio support, risk profiling, financial goal assessment, wealth planning, investment education, transaction assistance, KYC coordination, and communication with authorised investment partners.

This may include processing your identity information, PAN, KYC documents, bank details, investment preferences, risk appetite, income range, financial goals, transaction history, nominee details, and information required by asset management companies, registrar and transfer agents, KYC agencies, payment partners, or other authorised entities.

5.4 Insurance Facilitation Services

We may use your information to facilitate insurance discovery, quotation generation, proposal assistance, application submission, policy issuance support, renewal reminders, claims support, and communication with insurers, insurance intermediaries, brokers, corporate agents, web aggregators, or other authorised insurance partners.

This may include processing information relating to health insurance, term life insurance, personal accident insurance, home insurance, car insurance, taxi or cab insurance, rickshaw insurance, pickup truck insurance, truck or bus insurance, tractor insurance, shop insurance, and other insurance products offered or facilitated through the Platform.

5.5 Loan and Credit Product Facilitation

We may use your information to facilitate loan discovery, eligibility assessment, application assistance, document collection, lender matching, credit assessment support, status tracking, disbursal coordination, repayment communication, and customer support for credit products.

This may include processing information relating to home loans, gold loans, business loans, personal loans, loan against property, old car loans, commercial vehicle loans, vehicle loans, and other lending products offered through banks, NBFCs, lending partners, or authorised financial institutions.

5.6 Payments, Billing, Refunds and Transaction Processing

We may use your payment information, billing details, transaction references, invoices, service purchase history, subscription details, payment status, refund details, and related financial information to process payments, generate invoices, confirm transactions, issue refunds, manage renewals, reconcile payments, prevent payment fraud, and resolve transaction-related queries.

Payment information may be processed through authorised payment gateways, banks, UPI service providers, card networks, wallets, or other payment service providers. WealthSure does not store sensitive card authentication data such as CVV, card PIN, or OTP.

5.7 Customer Support, Communication and Service Delivery

We may use your information to respond to your queries, provide assistance, resolve complaints, manage service requests, send service updates, request missing documents, confirm instructions, provide reminders, deliver purchased services, and communicate with you in relation to the Platform and Services.

Subject to applicable law and your communication preferences, we may contact you by phone call, SMS, WhatsApp, e-mail, push notification, in-app notification, chatbot, postal communication, or any other permissible communication channel for transactional, service-related, regulatory, support, advisory, promotional, or marketing purposes.

5.8 Fraud Detection, Risk Management and Security

We may use your information to detect, prevent, investigate, monitor, and respond to fraud, identity theft, unauthorised access, suspicious transactions, misuse of the Platform, cyber incidents, prohibited activities, regulatory breaches, payment fraud, forged documents, and other unlawful or harmful conduct.

This may include using device information, IP address, login records, transaction patterns, document verification results, KYC information, credit information, audit logs, and fraud prevention signals to protect WealthSure, our users, partners, regulators, and the integrity of the Platform.

5.9 Legal, Regulatory and Compliance Purposes

We may use your information to comply with applicable laws, rules, regulations, directions, circulars, regulatory requirements, audit requirements, tax requirements, KYC requirements, anti-money laundering obligations, counter-terrorism financing requirements, record-keeping obligations, dispute resolution obligations, court orders, enforcement requests, and lawful requests from government or regulatory authorities.

This may include sharing or submitting information to tax authorities, GST systems, KYC agencies, credit bureaus, banks, NBFCs, insurers, asset management companies, payment partners, regulators, courts, tribunals, law enforcement agencies, or other competent authorities, where required or permitted by law.

5.10 Personalisation and User Experience Improvement

We may use your information to personalise your experience on the Platform, display relevant services, recommend suitable plans, remember your preferences, simplify form filling, provide contextual guidance, show reminders, customise dashboards, and improve the overall usability and convenience of the Platform.

Personalisation may be based on your profile, service history, browsing behaviour, communication preferences, location information, device information, transaction history, selected services, financial goals, and other information lawfully collected by WealthSure.

5.11 Analytics, Research and Product Improvement

We may use information in aggregated, anonymised, pseudonymised, or de-identified form to conduct analytics, research, testing, performance monitoring, business intelligence, product development, service improvement, customer segmentation, market research, campaign analysis, fraud trend analysis, and platform optimisation.

Such information may be used to understand user behaviour, improve existing services, develop new products, enhance user experience, improve security controls, identify service gaps, improve operational efficiency, and support strategic business decisions.

5.12 Marketing, Promotions and Service Awareness

Subject to applicable law, consent requirements, and your communication preferences, we may use your contact information, service history, user profile, and interaction data to send you information about WealthSure services, financial products, offers, reminders, educational content, tax updates, investment insights, insurance renewal notices, loan offers, compliance alerts, and other information that may be relevant to you.

You may opt out of promotional communications in the manner provided in such communications or by contacting WealthSure. However, you may continue to receive transactional, service-related, regulatory, security, or account-related communications where necessary.

5.13 Record Keeping, Audit and Evidence

We may use and retain your information to maintain service records, consent records, audit logs, transaction records, communication records, tax records, compliance documents, invoices, payment records, application records, partner submission records, and other evidence required for legal, regulatory, operational, audit, contractual, or dispute-resolution purposes.

Such records may be retained for the period necessary to fulfil the purposes described in this Policy, comply with applicable law, resolve disputes, enforce agreements, support audits, prevent fraud, and defend legal claims.

6. Sharing of Information

WealthSure respects your privacy and does not sell your personal data. However, in order to provide, enable, process, improve, secure, support, and comply with the Services requested by you, we may share your information with authorised third parties, regulated entities, service providers, government authorities, technology vendors, professional advisors, affiliates, and business partners, strictly for lawful and legitimate purposes.

Information may be shared on a need-to-know basis, subject to applicable law, contractual safeguards, confidentiality obligations, consent requirements, regulatory requirements, and reasonable security practices. The categories of recipients with whom information may be shared are described below.

6.1 Regulatory Authorities

We may share your information with regulatory authorities, government departments, statutory bodies, self-regulatory organisations, market infrastructure institutions, and other competent authorities where such sharing is required or permitted by law, necessary for compliance, or required for providing the Services.

Such authorities and bodies may include, without limitation:

• Reserve Bank of India, where information relates to banking, lending, payment, credit, NBFC, digital lending, or regulated financial services;
• Securities and Exchange Board of India, where information relates to mutual funds, investments, securities, KYC, market intermediaries, or wealth-related services;
• Insurance Regulatory and Development Authority of India, where information relates to insurance products, insurance distribution, insurance applications, policies, claims, or renewals;
• Income Tax Department, Central Board of Direct Taxes, tax e-filing systems, and other tax authorities;
• Goods and Services Tax Network, GST authorities, and GST-related statutory systems;
• Financial Intelligence Unit, enforcement agencies, anti-money laundering authorities, or fraud prevention authorities, where applicable;
• any other regulator, government authority, statutory body, tribunal, court, or competent authority having jurisdiction over WealthSure, its partners, or the Services.

Information may be shared with such authorities for purposes including legal compliance, regulatory reporting, tax filing, GST compliance, KYC verification, fraud prevention, audit, inspection, investigation, grievance redressal, law enforcement, and response to lawful requests or orders.

6.2 Financial and Service Partners

WealthSure may share your information with financial institutions, regulated entities, authorised partners, intermediaries, distributors, service providers, and business partners for providing or facilitating the Services selected or requested by you.

Such financial and service partners may include, without limitation:

• banks, NBFCs, lending institutions, loan marketplaces, credit partners, business correspondent partners, and loan service providers;
• mutual fund houses, asset management companies, registrar and transfer agents, KYC registration agencies, investment platforms, depositories, and authorised investment service providers;
• insurance companies, insurance brokers, corporate agents, web aggregators, point-of-sale persons, claim administrators, surveyors, and authorised insurance service providers;
• payment gateways, payment aggregators, UPI service providers, card networks, wallet providers, banks, and settlement service providers;
• tax professionals, chartered accountants, tax filing partners, ERI partners, GST service providers, compliance consultants, and document verification providers;
• credit bureaus, credit information companies, account aggregators, KYC agencies, identity verification providers, and fraud prevention service providers;
• professional advisors, consultants, auditors, legal advisors, accounting firms, and compliance service providers.

Your information may be shared with such partners for purposes including KYC verification, risk assessment, eligibility evaluation, quote generation, tax filing, investment processing, SIP registration, insurance application, underwriting support, loan application processing, credit assessment, document verification, payment processing, refund processing, customer support, fraud prevention, compliance reporting, and service fulfilment.

Where a third-party partner processes your information independently as a regulated entity or service provider, their own privacy policy, terms of service, regulatory obligations, and internal practices may apply. WealthSure shall not be responsible for independent actions, decisions, approvals, rejections, underwriting decisions, sanction decisions, claim decisions, investment execution, service fulfilment, or privacy practices of such third parties acting in their own capacity.

6.3 Technology and Service Providers

We may share information with trusted technology vendors and operational service providers who assist us in operating, maintaining, securing, analysing, improving, and supporting the Platform and Services.

Such technology and service providers may include, without limitation:

• cloud hosting providers, data storage providers, server infrastructure providers, backup providers, and database management providers;
• analytics tools, performance monitoring tools, business intelligence tools, reporting systems, and product improvement tools;
• customer relationship management systems, customer support tools, ticketing systems, chatbot providers, helpdesk platforms, and communication management tools;
• e-mail service providers, SMS gateways, WhatsApp communication providers, push notification providers, call centre systems, and telephony service providers;
• cybersecurity vendors, fraud detection tools, identity verification tools, document verification tools, authentication providers, and risk monitoring systems;
• marketing automation platforms, advertising platforms, campaign management tools, referral tracking systems, and consent management tools;
• payment processing systems, invoicing tools, accounting software, reconciliation systems, and refund processing tools.

Such providers are permitted to process information only for authorised purposes connected with the services they provide to WealthSure. We take reasonable steps to ensure that such providers are bound by confidentiality, data protection, access control, security, and restricted-use obligations, wherever contractually and legally applicable.

6.4 Legal Requirements

WealthSure may disclose your information where such disclosure is necessary or appropriate to comply with applicable law, legal process, court order, tribunal order, regulatory direction, government request, summons, investigation, audit, inspection, enforcement action, or any other lawful requirement.

Information may be disclosed to courts, tribunals, arbitrators, regulators, government departments, statutory authorities, law enforcement agencies, investigation agencies, tax authorities, financial sector regulators, auditors, legal advisors, or other competent persons or authorities where required or permitted by law.

We may also disclose information where we believe in good faith that such disclosure is necessary to protect the rights, property, safety, security, reputation, business interests, users, partners, employees, officers, directors, agents, or affiliates of WealthSure; to detect or prevent fraud; to investigate security incidents; to enforce our Terms and Conditions; to respond to user disputes; or to defend against legal claims.

6.5 Business Transfers, Restructuring and Corporate Transactions

We may share, transfer, assign, disclose, or make available your information in connection with any proposed or actual merger, acquisition, investment, financing, restructuring, reorganisation, sale of assets, transfer of business, joint venture, amalgamation, insolvency, change of control, or similar corporate transaction involving WealthSure or Rudrriv Solutions Private Limited.

In such cases, reasonable steps shall be taken to ensure that the receiving entity continues to process your information in accordance with applicable law and a privacy framework substantially consistent with this Policy, unless you are notified otherwise.

6.6 Affiliates, Group Entities and Internal Sharing

We may share your information internally with our employees, officers, directors, consultants, affiliates, group entities, authorised representatives, support teams, operations teams, technology teams, compliance teams, finance teams, legal teams, and business teams on a need-to-know basis for purposes connected with providing the Platform and Services.

Such internal access shall be subject to role-based access controls, confidentiality obligations, business necessity, and reasonable security safeguards.

6.7 Aggregated, Anonymised or De-identified Information

We may share aggregated, anonymised, pseudonymised, statistical, or de-identified information with partners, advertisers, service providers, researchers, regulators, investors, business partners, or other third parties for analytics, research, reporting, benchmarking, marketing, product development, fraud trend analysis, and business improvement purposes.

Such information shall not, in ordinary circumstances, identify you personally. WealthSure may use and retain aggregated or anonymised information for lawful business purposes.

6.8 Consent-Based Sharing

In addition to the sharing described above, we may share your information with specific third parties where you have provided consent, requested a service, selected a product, initiated an application, uploaded documents for processing, authorised retrieval of records, requested a call back, submitted a lead form, or otherwise instructed WealthSure to share such information.

Where required by law, we shall obtain appropriate consent before sharing information for such purposes.

7. Third-Party Services

WealthSure may provide access to, facilitate, introduce, refer, enable, or support services, products, offers, applications, quotations, onboarding journeys, transactions, payments, or customer support processes provided by third-party partners, including but not limited to banks, NBFCs, insurers, insurance intermediaries, mutual fund houses, asset management companies, registrar and transfer agents, payment gateways, KYC agencies, credit bureaus, tax professionals, technology providers, and other regulated or authorised service providers.

Where you choose to apply for, purchase, access, or use any third-party product or service through the Platform, you acknowledge that such third-party product or service may be governed by the privacy policy, terms and conditions, consent framework, regulatory disclosures, product terms, underwriting rules, eligibility criteria, service standards, and internal policies of the relevant third-party provider.

WealthSure may share your information with such third-party providers where necessary to process your request, generate quotations, complete KYC, assess eligibility, submit applications, process payments, facilitate transactions, support tax filing, enable investment services, assist with insurance issuance, support loan applications, provide customer support, comply with law, prevent fraud, or fulfil any service selected by you.

You understand and agree that third-party providers may independently collect, store, process, verify, use, disclose, retain, transfer, or otherwise handle your information in accordance with their own privacy policies and applicable regulatory obligations. WealthSure does not control and shall not be responsible for the independent privacy practices, data processing activities, security standards, product decisions, underwriting decisions, lending decisions, investment execution, insurance claim decisions, service fulfilment, delays, errors, omissions, or actions of such third-party providers acting in their own capacity.

Before using any third-party product or service, you are advised to carefully review the privacy policy, terms of use, product disclosure documents, risk disclosures, regulatory disclosures, consent notices, refund or cancellation terms, and grievance redressal process of the relevant third-party provider.

Any dispute, claim, grievance, refund request, policy-related issue, loan-related issue, investment transaction issue, service failure, underwriting query, claim settlement query, sanction decision, rejection, cancellation, or product-specific concern relating to a third-party product or service may need to be addressed directly with the concerned third-party provider, subject to applicable law and the terms governing that product or service.

WealthSure may assist you with coordination, documentation, status tracking, or communication with such third-party providers, but such assistance shall not be construed as an assumption of liability for the actions, omissions, decisions, policies, or obligations of such providers.

8. Cookies Policy

WealthSure uses cookies, pixels, tags, web beacons, software development kits, local storage, device identifiers, analytics identifiers, and similar tracking technologies (“Cookies”) on the Platform to improve functionality, enhance user experience, understand usage patterns, secure sessions, remember preferences, personalise services, measure performance, support marketing, and improve our products and services.

Cookies are small text files or data files that may be stored on your browser, device, computer, mobile phone, tablet, or other access device when you visit or use the Platform. Cookies help us recognise your browser or device, maintain session continuity, remember your preferences, and understand how users interact with the Platform.

8.1 Types of Cookies We May Use

We may use the following categories of Cookies:

• Essential Cookies: These are necessary for the basic functioning of the Platform, including login, authentication, security, fraud prevention, payment flow support, form submission, consent recording, and access to secure areas.
• Performance and Analytics Cookies: These help us understand how users access, navigate, and use the Platform, including page visits, click patterns, loading times, errors, traffic sources, and usage trends.
• Functional Cookies: These allow the Platform to remember your preferences, selected services, language choices, form progress, saved details, communication preferences, and other customisation settings.
• Personalisation Cookies: These help us display content, reminders, service recommendations, financial product information, and user journeys that may be relevant to your profile, preferences, or previous interactions.
• Security Cookies: These assist in detecting suspicious activity, preventing unauthorised access, protecting accounts, identifying fraudulent behaviour, and maintaining Platform integrity.
• Advertising and Marketing Cookies: These may be used to measure campaign effectiveness, deliver relevant advertisements, manage remarketing, understand user engagement, and improve marketing communication, subject to applicable law.

8.2 Purposes for Using Cookies

We may use Cookies for the following purposes:

• to operate and secure the Platform;
• to authenticate users and maintain login sessions;
• to improve website speed, functionality, reliability, and performance;
• to remember user preferences, saved form details, and selected services;
• to analyse Platform traffic, user behaviour, and usage patterns;
• to identify technical issues, errors, crashes, or performance bottlenecks;
• to personalise service recommendations, content, reminders, and user experience;
• to support customer journeys for tax filing, insurance, loans, investments, and wealth services;
• to prevent fraud, unauthorised access, misuse, or suspicious activity;
• to measure the effectiveness of marketing campaigns and service communications;
• to comply with legal, regulatory, audit, security, and operational requirements.

8.3 Third-Party Cookies and Analytics

We may allow authorised third-party service providers, analytics providers, advertising partners, communication platforms, payment partners, customer support tools, and technology vendors to place or access Cookies on your device for purposes such as analytics, fraud prevention, campaign measurement, performance monitoring, service personalisation, remarketing, and Platform improvement.

Such third parties may process Cookie-related information in accordance with their own privacy policies and cookie policies. WealthSure does not control all third-party Cookies and recommends that you review the policies of such third-party providers where applicable.

8.4 Managing or Disabling Cookies

Most browsers automatically accept Cookies. You may choose to block, delete, disable, or manage Cookies through your browser settings, device settings, or privacy preferences. You may also configure your browser to notify you when a Cookie is being placed on your device.

Please note that disabling or blocking certain Cookies may affect the availability, functionality, speed, security, personalisation, or usability of the Platform. Some features, including login, account access, saved preferences, tax filing forms, payment flows, application journeys, document upload, customer support tools, and service dashboards, may not function properly if Cookies are disabled.

8.5 Consent to Cookies

By continuing to use the Platform, accepting a Cookie banner, adjusting your preferences, or using features that rely on Cookies, you consent to WealthSure’s use of Cookies in accordance with this Policy, subject to your browser or device settings and applicable law.

9. Data Retention

WealthSure retains your information only for as long as necessary to fulfil the purposes described in this Policy, provide the Services requested by you, comply with applicable legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, maintain audit records, defend legal claims, and support legitimate business and operational requirements.

The retention period may vary depending on the nature of information, the type of Service availed, applicable tax, financial, insurance, investment, lending, KYC, payment, cybersecurity, audit, regulatory, contractual, and legal requirements, and the need to preserve records for dispute resolution or enforcement purposes.

9.1 Retention for Service Delivery

We may retain your personal information, account information, communication records, documents, payment information, service history, consent records, and transaction information for as long as your account remains active, your Service request is pending, your purchased plan is ongoing, or retention is reasonably required to provide customer support, complete service delivery, manage renewals, process refunds, respond to queries, or maintain service continuity.

9.2 Retention for Tax and Compliance Records

Where you use our income tax filing, tax advisory, GST, compliance, notice management, audit support, or related services, we may retain tax records, filed returns, computation sheets, acknowledgements, challans, Form 16, Form 26AS, AIS, TIS, GST records, notices, responses, supporting documents, and related correspondence for such period as may be necessary or required under applicable tax laws, regulatory requirements, professional standards, audit obligations, dispute resolution requirements, or lawful business purposes.

9.3 Retention for Financial, Investment, Insurance and Loan Services

Where you use mutual fund, wealth, insurance, loan, payment, or other financial product services, we may retain information relating to KYC, application forms, proposals, risk profiles, investment preferences, transaction records, payment records, policy records, loan application records, credit assessment data, partner submissions, consent records, communication records, and service history for the period required under applicable law, partner requirements, regulatory obligations, audit requirements, fraud prevention requirements, and dispute resolution purposes.

9.4 Retention for Legal, Regulatory and Audit Purposes

We may retain information where necessary to comply with applicable laws, rules, regulations, directions, circulars, regulatory orders, court orders, government requests, tax requirements, KYC obligations, anti-money laundering obligations, financial sector regulations, audit requirements, accounting requirements, cybersecurity requirements, and record-keeping obligations.

We may also retain information to establish, exercise, or defend legal rights; respond to legal claims; investigate suspected fraud; enforce our Terms and Conditions; protect the Platform; cooperate with regulators; and resolve disputes with users, partners, vendors, or third parties.

9.5 Retention of Log Data and Security Records

We may retain device information, log data, access logs, IP addresses, authentication records, security logs, fraud detection signals, audit trails, crash reports, system activity records, and diagnostic information for operational security, fraud prevention, cybersecurity monitoring, troubleshooting, audit, compliance, legal, and business continuity purposes.

9.6 Retention After Account Closure or Consent Withdrawal

If you close your account, discontinue using the Platform, request deletion, or withdraw consent, WealthSure may stop processing your information for the withdrawn purpose, unless continued retention or processing is required or permitted under applicable law, contractual obligations, regulatory requirements, fraud prevention, legal claims, dispute resolution, audit purposes, or legitimate business requirements.

Withdrawal of consent or deletion requests may affect our ability to provide Services, retrieve records, process pending applications, support ongoing transactions, respond to tax or regulatory queries, maintain compliance records, or fulfil obligations already initiated at your request.

9.7 Deletion, De-identification and Archival

Upon expiry of the applicable retention period, or where continued retention is no longer required, WealthSure may delete, anonymise, de-identify, aggregate, archive, or securely dispose of your information in accordance with applicable law, internal policies, technical feasibility, contractual obligations, and regulatory requirements.

Aggregated, anonymised, or de-identified information that does not reasonably identify you may be retained and used by WealthSure for analytics, research, reporting, product improvement, fraud trend analysis, business intelligence, and lawful business purposes.

9.8 User Responsibility for Backup Records

You are advised to maintain your own copies of tax returns, acknowledgements, insurance policies, loan documents, investment records, payment receipts, invoices, account statements, notices, correspondence, and other important documents. WealthSure does not guarantee that all documents or records submitted through or generated on the Platform will remain available indefinitely.

10. Data Security

WealthSure is committed to protecting your information using reasonable, industry-recognised, technical, administrative, and organisational security measures designed to safeguard your personal data, financial data, tax information, and other sensitive information against unauthorised access, disclosure, alteration, misuse, or destruction.

We implement security practices that are aligned with applicable Indian laws, regulatory expectations, and widely accepted information security standards. These measures may include, without limitation:

• Encryption: Use of Secure Socket Layer (SSL) and other encryption technologies to protect data during transmission;
• Secure Infrastructure: Deployment of secure servers, hardened environments, and protected hosting infrastructure;
• Firewalls and Network Security: Implementation of firewalls, intrusion detection systems, and network monitoring tools;
• Access Controls: Role-based access, authentication mechanisms, password controls, and restricted internal access to data;
• Data Protection Practices: Secure storage, controlled data handling, and restricted data visibility on a need-to-know basis;
• Monitoring and Logging: Continuous monitoring, audit logs, and tracking of system activity and access patterns;
• Vulnerability Management: Periodic testing, risk assessments, and remediation of vulnerabilities;
• Employee Confidentiality: Confidentiality obligations and training for employees and authorised personnel handling data.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Users are advised to take reasonable precautions, including maintaining confidentiality of login credentials, using secure devices and networks, avoiding sharing sensitive information with unauthorised persons, and immediately reporting any suspected unauthorised access or security incident.

11. Identity Theft & Fraud

WealthSure is committed to preventing fraud, identity theft, and unauthorised use of your information. However, fraudulent actors may attempt to impersonate legitimate entities through phishing, spoofing, or other deceptive practices.

WealthSure will never request sensitive personal or financial information through unsolicited communication such as email, SMS, or phone calls. This includes, but is not limited to:

• account passwords or login credentials;
• one-time passwords (OTPs) or authentication codes;
• full bank account details, card details, PINs, or CVV numbers;
• any confidential security credentials or verification codes.

If you receive any suspicious communication claiming to be from WealthSure or related to our Services, you are advised not to respond, not to click on any links, and not to share any information. You should report such incidents immediately to us at info@wealthsure.in.

WealthSure shall not be liable for any loss, damage, or unauthorised disclosure of information arising from phishing attacks, identity theft attempts, or fraudulent communications not originating from our authorised channels.

12. Links to Third-Party Websites

The Platform may contain links, redirects, integrations, or references to third-party websites, applications, platforms, tools, or services (“Third-Party Platforms”) for your convenience or for facilitating certain Services.

Such Third-Party Platforms operate independently and may collect, use, process, store, and share your information in accordance with their own privacy policies and terms of use.

WealthSure does not control, endorse, or assume responsibility for the privacy practices, content, security, accuracy, or availability of any Third-Party Platform. Accessing such Third-Party Platforms is at your own risk.

We strongly recommend that you review the privacy policy and terms of use of any Third-Party Platform before providing your information or engaging with their services.

13. User Rights

Subject to applicable laws, including the Digital Personal Data Protection framework and other relevant regulations in India, you may have certain rights in relation to your personal data processed by WealthSure.

These rights may include, where applicable:

• Right to Access: You may request access to the personal data held about you;
• Right to Correction: You may request correction, updating, or rectification of inaccurate or incomplete data;
• Right to Withdraw Consent: You may withdraw your consent for processing of your data, subject to legal and contractual limitations;
• Right to Erasure: You may request deletion or erasure of your data, subject to applicable legal, regulatory, audit, or retention obligations;
• Right to Grievance Redressal: You may raise concerns or complaints regarding data processing or privacy practices.

Requests for exercising your rights may be submitted to WealthSure using the contact details provided in this Policy. We may require identity verification before processing such requests.

Certain rights may be restricted where retention or processing is required under applicable law, regulatory obligations, contractual requirements, fraud prevention, dispute resolution, or legitimate business purposes.

14. Withdrawal of Consent

You may withdraw your consent to the collection, processing, use, or sharing of your information at any time by sending a written request to:

Email: info@wealthsure.in

Upon receipt of your request, WealthSure will take reasonable steps to process your request in accordance with applicable law, subject to identity verification and feasibility.

Please note that withdrawal of consent may limit, suspend, or prevent our ability to provide certain or all Services, including but not limited to tax filing, investment facilitation, insurance processing, loan applications, KYC verification, customer support, and compliance services.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal, nor shall it affect processing required for compliance with legal obligations.

15. Disclaimer

While WealthSure takes reasonable steps to protect your information and ensure reliable service, the following disclaimers apply:

• WealthSure shall not be responsible for any loss, damage, or unauthorised access to data arising from user negligence, including sharing of login credentials, use of insecure devices, or failure to follow security practices;
• Payment-related information is processed by third-party payment gateways, banks, or authorised payment service providers. WealthSure does not control and is not responsible for their security practices or failures;
• WealthSure does not guarantee uninterrupted, error-free, secure, or continuous operation of the Platform or Services at all times;
• WealthSure shall not be liable for service disruptions, delays, technical issues, data loss, system failures, or errors arising from third-party systems, networks, or external dependencies;
• Users are solely responsible for maintaining backup copies of their important documents, including tax returns, financial records, insurance documents, and transaction records.

16. Changes to Policy

WealthSure reserves the right to update, modify, amend, or revise this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, business practices, technology, or service offerings.

The updated version of the Policy will be published on the Platform with a revised “Last Updated” date. We may also notify you through appropriate communication channels where required.

Your continued use of the Platform or Services after any such update shall constitute your acceptance of the revised Policy.

17. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, any disputes arising out of or in connection with this Policy, the Platform, or the Services shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

18. Grievance Redressal

In accordance with applicable laws, including the Information Technology Act and related rules, you may contact our designated Grievance Officer for any concerns, complaints, or queries relating to this Privacy Policy or the processing of your information.

Grievance Officer Details:

• Name: Amit Sharma
• Address: Tower B3, Spaze i-Tech Park, Sector 49, Gurugram, Haryana – 122018
• Email: info@wealthsure.in
• Phone: +91-7065000231

We will endeavour to acknowledge and resolve your grievance within a reasonable time frame, in accordance with applicable legal and regulatory requirements.